DATA PROTECTION
Privacy Policy
1. Privacy at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data means any data that can be used to identify you personally. For detailed information on data protection, please refer to our Privacy Policy set out below.
Data Collection on This Website
Who is responsible for collecting data on this website?
Data processing on this website is carried out by the website operator. You can find the operator’s contact details in the section “Information on the Data Controller” in this Privacy Policy.
How do we collect your data?
Some data is collected when you provide it to us. This may include, for example, information you enter into a contact form.
Other data is collected automatically by our IT systems, or after you have given your consent, when you visit the website. This primarily includes technical data, such as your internet browser, operating system or the time at which you accessed the page. This data is collected automatically as soon as you access this website.
What do we use your data for?
Some data is collected to ensure that the website functions correctly. Other data may be used to analyse how visitors use the website.
What rights do you have regarding your data?
You have the right at any time to obtain information, free of charge, about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you may withdraw that consent at any time with effect for the future. Under certain circumstances, you also have the right to request the restriction of the processing of your personal data.
Furthermore, you have the right to lodge a complaint with the competent supervisory authority. If you have any questions about this or other data protection matters, you can contact us at any time.
2. Hosting
We host the content of our website with the following provider:
Wix
The provider is Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel (hereinafter referred to as “Wix”).
Wix is a tool for creating and hosting websites. When you visit our website, Wix analyses user behaviour, visitor sources, the geographical region of website visitors and visitor numbers. Wix stores cookies in your browser that are necessary to display the website and ensure its security (essential cookies).
The data collected through Wix may be stored on servers located around the world. Wix operates servers in the United States, among other locations.
For further details, please refer to Wix’s Privacy Policy:
https://de.wix.com/about/privacy
According to Wix, data transfers to the United States and other third countries are based on the European Commission’s Standard Contractual Clauses or comparable safeguards pursuant to Article 46 GDPR. Further information is available here:
https://de.wix.com/about/privacy-dpa-users
The use of Wix is based on Article 6(1)(f) GDPR. We have a legitimate interest in ensuring that our website is presented as reliably as possible. Where consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent may be withdrawn at any time.
The company is certified under the EU–US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the United States intended to ensure compliance with European data protection standards when personal data is processed in the United States. Every company certified under the DPF undertakes to comply with these data protection standards.
Further information is available from the provider via the following link:
Data Processing Agreement
We have entered into a data processing agreement (DPA) for the use of the above-mentioned service. This is a legally required data protection agreement that ensures the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
3. General Information and Mandatory Disclosures
Data Protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the applicable data protection legislation and this Privacy Policy.
When you use this website, various types of personal data are collected. Personal data means information that can be used to identify you personally. This Privacy Policy explains what data we collect and how and why we use it.
Please note that data transmission over the internet, for example when communicating by email, may be subject to security vulnerabilities. Complete protection of data against access by third parties cannot be guaranteed.
Information on the Data Controller
The data controller responsible for processing personal data on this website is:
Katharina Krinizki
Hanseliebe Paarberatung
Döscherstraße 11
22083 Hamburg
Germany
Phone: +49 151 26184988
Email: katharina@hanseliebe.de
The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data, such as names and email addresses.
Data Retention
Unless a specific retention period is stated elsewhere in this Privacy Policy, your personal data will remain with us until the purpose for processing it no longer applies. If you submit a legitimate request for deletion or withdraw your consent to data processing, your data will be deleted unless we have other legally permissible grounds for retaining it, such as statutory retention periods under tax or commercial law. In the latter case, deletion will take place once those grounds no longer apply.
General Information on the Legal Bases for Data Processing on This Website
If you have consented to data processing, we process your personal data on the basis of Article 6(1)(a) GDPR or Article 9(2)(a) GDPR, where special categories of personal data within the meaning of Article 9(1) GDPR are processed.
If you have expressly consented to the transfer of personal data to third countries, processing is also based on Article 49(1)(a) GDPR.
If you have consented to the storage of cookies or to access to information on your device, for example through device fingerprinting, processing is additionally based on Section 25(1) TDDDG. Consent may be withdrawn at any time.
If your data is required for the performance of a contract or for pre-contractual measures, we process it on the basis of Article 6(1)(b) GDPR. We also process your data where this is necessary to comply with a legal obligation, on the basis of Article 6(1)(c) GDPR.
Data processing may also be based on our legitimate interests pursuant to Article 6(1)(f) GDPR. The applicable legal basis in each individual case is explained in the relevant sections of this Privacy Policy.
Recipients of Personal Data
As part of our business activities, we work with various external organisations. This may sometimes require the transfer of personal data to these external organisations.
We only disclose personal data to external parties where this is necessary for the performance of a contract, where we are legally required to do so (e.g. disclosure to tax authorities), where we have a legitimate interest in the disclosure under Article 6(1)(f) GDPR, or where another legal basis permits the disclosure.
When we use data processors, we disclose our customers’ personal data only on the basis of a valid data processing agreement. Where data is processed jointly, a joint controllership agreement is concluded.
Withdrawal of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You may withdraw any consent you have already given at any time. The lawfulness of any processing carried out before the withdrawal remains unaffected.
Right to Object to Data Collection in Specific Cases and to Direct Marketing (Article 21 GDPR)
IF DATA PROCESSING IS BASED ON ARTICLE 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION. THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS.
THE RELEVANT LEGAL BASIS FOR EACH PROCESSING ACTIVITY IS SET OUT IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21(1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING.
IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE PROCESSED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ARTICLE 21(2) GDPR).
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the EU Member State of their habitual residence, place of work or the location of the alleged infringement. This right exists without prejudice to any other administrative or judicial remedies.
Right to Data Portability
You have the right to receive data that we process automatically on the basis of your consent or in fulfilment of a contract, either for yourself or for transfer to a third party, in a commonly used, machine-readable format.
If you request the direct transfer of your data to another controller, this will only be carried out where technically feasible.
Access, Rectification and Erasure
Within the scope of applicable legal provisions, you have the right at any time to obtain information, free of charge, about your stored personal data, its origin and recipients, and the purpose of the data processing. Where applicable, you also have the right to request the correction or deletion of this data.
You can contact us at any time if you have questions about personal data or wish to exercise these rights.
Right to Restriction of Processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time to exercise this right.
The right to restriction of processing applies in the following cases:
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If you dispute the accuracy of the personal data we hold about you, we will generally need time to verify it. During this verification period, you have the right to request that the processing of your personal data be restricted.
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If the processing of your personal data is or was unlawful, you may request restriction of processing instead of erasure.
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If we no longer need your personal data, but you require it to establish, exercise or defend legal claims, you have the right to request restriction of processing instead of erasure.
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If you have objected to processing under Article 21(1) GDPR, a balancing of your interests against ours must be carried out. While it remains unclear whose interests prevail, you have the right to request restriction of processing.
If the processing of your personal data has been restricted, such data may, apart from being stored, only be processed with your consent, for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a Member State.
SSL/TLS Encryption
For security reasons and to protect the transmission of confidential content, such as enquiries you send to us as the website operator, this website uses SSL or TLS encryption.
You can recognise an encrypted connection by the change in your browser’s address bar from “http://” to “https://” and by the padlock symbol in the browser bar.
When SSL/TLS encryption is enabled, data you transmit to us cannot be read by third parties during transmission.
Objection to Promotional Emails
We hereby object to the use of contact details published in accordance with legal notice requirements for sending unsolicited advertising and informational materials.
The operators of this website expressly reserve the right to take legal action in the event of unsolicited advertising, such as spam emails.
4. Data Collection on This Website
Cookies
Our website uses cookies. Cookies are small data files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently on your device (persistent cookies).
Session cookies are automatically deleted at the end of your visit. Persistent cookies remain on your device until you delete them yourself or your web browser deletes them automatically.
Cookies may be set by us (first-party cookies) or by third-party companies (third-party cookies). Third-party cookies allow certain services provided by third parties to be integrated into websites, such as cookies used to process payment services.
Cookies serve various functions. Many are technically necessary because certain website functions would not work without them, such as shopping cart functionality or video playback. Others may be used to analyse user behaviour or for advertising purposes.
Cookies that are necessary to carry out electronic communications, provide specific functions you request (such as shopping cart functionality), or optimise the website (such as measuring website traffic) are stored on the basis of Article 6(1)(f) GDPR, unless another legal basis is specified.
The website operator has a legitimate interest in storing necessary cookies to ensure the technically reliable and optimised provision of its services.
Where consent has been requested for the storage of cookies or similar recognition technologies, processing is carried out exclusively on the basis of that consent under Article 6(1)(a) GDPR and Section 25(1) TDDDG. Consent may be withdrawn at any time.
You can configure your browser to notify you when cookies are set, to allow cookies only in individual cases, to reject cookies in certain cases or generally, and to automatically delete cookies when you close your browser.
Disabling cookies may limit the functionality of this website.
Information about the cookies and services used on this website can be found in this Privacy Policy.
Contact Form
If you contact us via the contact form, the information you provide in the form, including the contact details you enter, will be stored by us to process your enquiry and in case we need to follow up.
We will not share this data without your consent.
The processing of this data is based on Article 6(1)(b) GDPR if your enquiry relates to the performance of a contract or is necessary for pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling enquiries addressed to us under Article 6(1)(f) GDPR or on your consent under Article 6(1)(a) GDPR, where consent has been requested. Consent may be withdrawn at any time.
The data you enter into the contact form will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies, for example once your enquiry has been fully processed. Mandatory statutory provisions, particularly statutory retention periods, remain unaffected.
Enquiries by Email, Telephone or Fax
If you contact us by email, telephone or fax, your enquiry, including all personal data arising from it, such as your name and the content of your enquiry, will be stored and processed by us for the purpose of handling your request.
We will not disclose this data without your consent.
The processing of this data is based on Article 6(1)(b) GDPR if your enquiry relates to the performance of a contract or is necessary for pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling enquiries addressed to us under Article 6(1)(f) GDPR or on your consent under Article 6(1)(a) GDPR, where consent has been requested. Consent may be withdrawn at any time.
The data you send us when making an enquiry will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies, for example once your request has been fully processed. Mandatory statutory provisions, particularly statutory retention periods, remain unaffected.
Appointment Booking via Wix Bookings
Our website allows you to book counselling sessions through the Wix Bookings system. The provider is Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel.
When you book an appointment, the information you enter, such as your name, email address, telephone number and booked appointment, is processed to facilitate the booking and delivery of counselling services.
The processing is based on Article 6(1)(b) GDPR (performance of a contract or pre-contractual measures).
Wix processes this data on our behalf under a data processing agreement. Data may be transferred to third countries, particularly the United States. Wix relies on the EU–US Data Privacy Framework and Standard Contractual Clauses pursuant to Article 46 GDPR for such transfers.
Further information is available in Wix’s Privacy Policy:
https://de.wix.com/about/privacy
5. Analytics Tools and Advertising
Google Tag Manager
We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager is a tool that allows us to integrate tracking tools, statistical tools and other technologies into our website.
Google Tag Manager itself does not create user profiles, store cookies or carry out independent analyses. It is used solely to manage and deploy the tools integrated through it.
However, Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the United States.
The use of Google Tag Manager is based on Article 6(1)(f) GDPR. The website operator has a legitimate interest in integrating and managing various tools on the website quickly and easily.
Where consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s device, such as device fingerprinting, within the meaning of the TDDDG. Consent may be withdrawn at any time.
Google Analytics
This website uses features of the web analytics service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyse how visitors use the website. The operator receives various usage data, such as page views, time spent on pages, operating systems used and the visitor’s source or location. This data is assigned to the user’s device. It is not assigned to a user ID.
Google Analytics can also record mouse movements, scrolling behaviour and clicks. In addition, Google Analytics uses various modelling approaches to supplement collected datasets and applies machine learning technologies in its data analysis.
Google Analytics uses technologies that allow users to be recognised for the purpose of analysing their behaviour, such as cookies or device fingerprinting.
The information collected by Google about your use of this website is generally transferred to and stored on a Google server in the United States.
This service is used on the basis of your consent under Article 6(1)(a) GDPR and Section 25(1) TDDDG. Consent may be withdrawn at any time.
Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. Further details are available here:
https://privacy.google.com/businesses/controllerterms/mccs/
Browser Plugin
You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=de
Further information about how Google Analytics handles user data can be found in Google’s Privacy Policy:
https://support.google.com/analytics/answer/6004245?hl=de
Demographic Features in Google Analytics
This website uses the “demographic features” function of Google Analytics to display relevant advertisements to website visitors within the Google advertising network.
This allows reports to be generated containing information about the age, gender and interests of website visitors. This data comes from Google’s interest-based advertising and visitor data from third-party providers.
The data cannot be attributed to a specific individual.
You can disable this feature at any time through the ad settings in your Google Account or generally prevent Google Analytics from collecting your data, as described in the section on opting out of data collection.
Google Ads
The website operator uses Google Ads, an online advertising programme provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Ads allows us to display advertisements in Google Search or on third-party websites when users enter specific search terms into Google (keyword targeting).
Targeted advertisements may also be displayed based on user data held by Google, such as location data and interests (audience targeting).
As the website operator, we can evaluate this data quantitatively, for example by analysing which search terms triggered our advertisements and how many clicks the advertisements received.
This service is used on the basis of your consent under Article 6(1)(a) GDPR and Section 25(1) TDDDG. Consent may be withdrawn at any time.
Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. Further details are available here:
https://policies.google.com/privacy/frameworks
https://privacy.google.com/businesses/controllerterms/mccs/
Google Conversion Tracking
This website uses Google Conversion Tracking. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Conversion Tracking allows Google and us to determine whether users have carried out specific actions. For example, we can analyse how often buttons on our website are clicked and which products are viewed or purchased most frequently.
This information is used to compile conversion statistics. We receive the total number of users who clicked on our advertisements and the actions they subsequently performed. We do not receive information that personally identifies individual users.
Google itself uses cookies or similar recognition technologies to identify users.
This service is used on the basis of your consent under Article 6(1)(a) GDPR and Section 25(1) TDDDG. Consent may be withdrawn at any time.
Further information about Google Conversion Tracking can be found in Google’s Privacy Policy:
https://policies.google.com/privacy?hl=de
Source: https://www.e-recht24.de